Email from Blizzard lots of techie stuff in here

[The Kizzy]

Hello Janet,

The particular error you are experiencing can be caused by several
things. Please try the steps below, one at a time. Each one has the
potential of solving your issue, so please try the game again after each step.

1. If you have an Interface folder, rename it or delete it completely,
then remove all the files in your WDB and WTF folders. They will be
recreated with default values the next time you run the game. Please note
that if you haven't successfully gotten into the game yet, these
folders may not exist. If that is the case, please move on to the next step.

2. Try running the game in openGL mode and without sound:

- Click Start
- Highlight Programs
- Highlight World of Warcraft without clicking on it.
- Right click on the World of Warcraft icon
- Click Properties
- In the Target field, add '-opengl' and '-nosound' after the last
quotation mark
Example: "C:\Program Files\World of Warcraft\WoW.exe" -opengl
-nosound
- Click OK
- Try the game now with the icon you just modified.

You can also try running the game in a window by adding
-windowed
to the line as explained above. You can also put both options on at the
same time, just make sure there is a space between them.

3. Be sure you have the latest video, sound, and motherboard drivers.
More information on identifying your video and sound driver versions can
be found at:
http://www.blizzard.com/support/?id=mgi0371p

Motherboard drivers should be available on your motherboard or system
manufacturer's site. Links to manufacturers' web sites can be found at:
http://www.blizzard.com/support/?id=msi0369p

4. Uninstall ZoneAlarm or ZoneAlarm Pro. We have seen some instances
where users receive "blue screen" crashes or computer lockups until
ZoneAlarm software is removed. We are investigating this issue but in the
meantime this workaround has been useful for many of our customers.

5. Be sure you have all the available updates from:
http://windowsupdate.microsoft.com/

6. A program running on your machine could be causing issues. Please
try closing all background applications as explained on our support site:
http://www.blizzard.com/support/wow/?id=agi0558p

7. If the issue prevents you from logging on to a character, please try
another character. If only
one character is affected, please page a GM using the in-game menu and
explain your situation. If the problem exists on all characters, please
try all the steps below.

8. Check your hard disk for errors by following the instructions on our
ScanDisk/Defrag page:
http://www.blizzard.com/support/wow/?id=mgi0559p

Also, note that some customers have reported that hard drives larger
than 127 gigabytes in size can have issues if you do not have the latest
Windows Updates from the Microsoft site:
http://windowsupdate.microsoft.com/

We recommend that you read all the documentation that came with your
hard drive and/or system. Many manufacturers have special instructions
necessary for proper use of 48-bit Large Block Addressing on hard drives
larger than 127 gigabytes.

9. World of Warcraft attempts to use your hardware to it fullest. If
you overclock your hardware in any way, even if other applications on
your computer are stable, it may cause problems with World of Warcraft.
Please set all your components to their factory default speeds while
playing World of Warcraft.

10. If your system is becoming too hot, it may cause the game to freeze
or crash. You can test this by removing the side of your case from the
computer for troubleshooting purposes. If the issues go away, then we
suggest adding a fan to your system to help distribute heat in the case.

11. Try uninstalling the game, and then deleting the entire install
folder from the hard drive. Then, reinstall the game and try it again.
Sometimes fully and simply re-establishing the data files this way can
resolve general game issues.

12. If your issue continues, please contact Blizzard Technical Support
at wowtech@blizzard.com . Include a detailed description of which steps
above you tried and your results. Please also include the following
diagnostic files for further analysis.

Please attach any text files in the "World of Warcraft\Errors" and
"World of Warcraft\Logs" folder to your reply along with two files, your
dxdiag.txt and msinfo.txt:

Important Note: Please reboot your system prior to creating the dxdiag
and msinfo files.

1. Click on Start.
2. Click on Run.
3. Type in DXDIAG and press Enter or click OK, this will open the
DirectX diagnostic tool. Run the DirectDraw, Direct3D and DirectSound tests
found under the Display and Sound tabs before creating the dxdiag.txt
file.
4. Click on the Save All Information Button (save this file to your
windows desktop and name it dxdiag).
5. Click on the More Help tab and open the Microsoft system information
tool (MSInfo).
6. Click on File and choose Export (save this file to your windows
desktop as a text file and name it MSInfo). Please make sure to save this
file as a .txt file and NOT as a .nfo file.
7. Attach the dxdiag.txt and msinfo.txt files to your email.

Special MSinfo Instructions for Windows 2000 users:

1. Create your dxdiag.txt file as explained above.
2. Now choose the More Help tab.
3. Click the MSInfo button.
4. Important! - Be sure to highlight the System Information in the top
left.
5. Go to the Action menu, choose All Tasks, Save As Text File.
6. Save the file to your Desktop and name the file msinfo.txt.
7. Attach this msinfo.txt file and the dxdiag.txt file to your email.


Regards,

James K.
Online Support
Blizzard Entertainment
http://www.blizzard.com/support

If you reply, please include all previous text and files related to
this e-mail.

[The Kizzy]

I hope this helps some of you guys.