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AVAYA Merlin Legend systems

Posted: Wed Jan 18, 2006 3:26 pm
by Maeya
Is anyone familiar with Merlin Legend telephone systems? We have version 3.0 (very outdated) and I need to figure out how to program it so my boss can eavesdrop on conversations, and am having problems. Is anyone familiar enough with the program to answer a few questions? My knowledge of the system is rudimentary at best.

Posted: Wed Jan 18, 2006 3:43 pm
by Martrae
Kahar 'might' be able to help you with this...he used to build predictive dialers and install telephone systems. He's out on service calls atm though.

Posted: Wed Jan 18, 2006 4:38 pm
by Maeya
No problem. I've been looking on tektips.com as well... and it *looks* like the feature I want to use (system observer or something like that) is only available for the 6.0+ versions... but I was hoping if someone knew the system well enough, they'd be able to answer some basic questions and clear the fog. There's no rush on it, though.

Thanks for posting :)

Posted: Thu Jan 19, 2006 10:37 am
by Jesus
Honestly for a lot of older systems like that, you are better off going straight to a local installer and asking them. They can usually do it in an hour or two, priced at about $100 an hour.

Posted: Thu Jan 19, 2006 10:45 am
by kaharthemad
it has been about 8 years since I messed with it. However yeah I think it was only able to do it on the more expensive newer systems. Jesus is right though doing a tap system would prolly be the fastest and easiest way without upgrading the bloody thing.

Posted: Fri Jan 20, 2006 7:27 am
by Maeya
Thanks guys