namelesstavern.net

Audio clip of the call

Accompanying story

I was convinced this was a hoax, initially.

Holy shit, I swear that is exactly the conversation I had when trying to cancel, when I asked for the manager I got the same damn thing. I just left the damn account open and called my CC company explaining that I did not approve any charges from AOL.

Go figure, I got a call from AOL that they needed a new CC from me, after a good 2 hours on the phone with the tech, I told him that I changed my mind and to just cancel my account.

haha, that was awesome

I've done that before.

Those guys at AOL are fucking crazy, they always tried to get me to keep using AOL so they'd just keep adding free time to the account.

This is really really familiar...

Yeah, years ago I made the mistake of signing up for AOL. Even after I waded thru the cancel process they still billed me. I had to do like Gidan and tell my cc company to not pay anything more to them.

jeez what a dick

WoW. I couldnt read the story though, I am not a member. Could youcut and paste that?

Transcribe please? No sound =\

Customer calls AOL customer service to turn off his account.
CSRep keeps trying to convince him to not turn it off.
Customer insists, demands, and pleads to have the account turned off.
The rep finally agrees to cancel the account and starts to give the cancellation speech, saying that AOL still consideres hima valued member and they will continur to provide etc etc etc.
The customer cuts him off by saying "I don't want it, I don't need it, etc"

The rep, then cuts the customer off with this:
"If you want me to cancel this account, you're going to let me speak and give this paragraph, ok? Cause if not we can stall (star?) you all day, I really don't care, I'll be honest with you. But, you're going to listen to me if you want this turned off, so, can I speak now?"

And he finishes, the account is cancelled, and it's over. According to the news article, the call has been verified as legitimate through AOL, rep "John" is no longer with the company (big surprise), and the customer was issued a formal letter of apology.

Personally, I don't see this as all that weird. The rep probably knew he was going to be fired soon, or was trying to get fired, and had gotten fed up with working support for AOL. Working as a CSR in a call center sucks so much ass today. You have a million scripts you have to memorize and stick to, and if you don't do them correctly (like saying the ENTIRE cancellation speech I will bet you) you get "dinged" points off of call evaluations. Get enough of those, and you get put on probation. No wonder customer service and tech support usually sucks.

If you try to get your combined insurance canceled, this is what you'll go through. Moral of the story, when a combined insurance agent comes to your door, release the hounds like he's a jehovah