AVAYA Merlin Legend systems

[Maeya]

Is anyone familiar with Merlin Legend telephone systems? We have version 3.0 (very outdated) and I need to figure out how to program it so my boss can eavesdrop on conversations, and am having problems. Is anyone familiar enough with the program to answer a few questions? My knowledge of the system is rudimentary at best.

[Martrae]

Kahar 'might' be able to help you with this...he used to build predictive dialers and install telephone systems. He's out on service calls atm though.

[Maeya]

No problem. I've been looking on tektips.com as well... and it *looks* like the feature I want to use (system observer or something like that) is only available for the 6.0+ versions... but I was hoping if someone knew the system well enough, they'd be able to answer some basic questions and clear the fog. There's no rush on it, though.

Thanks for posting

[Jesus]

Honestly for a lot of older systems like that, you are better off going straight to a local installer and asking them. They can usually do it in an hour or two, priced at about $100 an hour.

[kaharthemad]

it has been about 8 years since I messed with it. However yeah I think it was only able to do it on the more expensive newer systems. Jesus is right though doing a tap system would prolly be the fastest and easiest way without upgrading the bloody thing.

[Maeya]

Thanks guys