I want to buy 24x7 tech support and onsite warranties for...

Captain Insano · Post by **Captain Insano** » Thu Apr 13, 2006 12:29 am

computer that my company is planning on building.

I'm finally get near the point where I'm going to start selling my own brand of desktop computers and eventually begin purchasing badged and repackaged white box laptops designed by the same Chinese companies that Dell/HP/IBM/Apple buy from.

The only thing really left for me that is a mystery is where are these companies buying their warranties?

Not a single one of the major players in this market service or provide tech support for their own machines...

Anyone got a clue as to who they are paying to provide these services?

One possibility is a company called "Warranty Corporation of America".

I have mulled over providing the support myself but in today's market that is a really dated practice, not to mention to compete I need options for onsite service, which I am no where near being able to provide.

I have seen companies as small as Monarchcomputers.com offering 24x7 tech support and onsite warranty service, so I know finding this stuff is possible.

Help please.

mofish · Post by **mofish** » Thu Apr 13, 2006 12:54 am

Good question. Im dabbling in computer-building for money too. Will need to work out warranty issues at some point, if I ever get serious enough.

Someone with answers, ANSWER :9mm:

dammuzis · Post by **dammuzis** » Fri Apr 14, 2006 8:18 am

dell at least out the "at home" service to various local independants as well as bantec and installs inc

basically just took whomever agreed to fix the box for the least amount of money

beleive it or not office depot offers this on a on call basis and are actually qute good

avoid geek squad and other large retailer guys since usually they are high school students who think they know computers

Captain Insano · Post by **Captain Insano** » Fri Apr 14, 2006 11:17 am

Thats awesome info Dammuzis thanks. Any idea who they outsource their 24x7 tech support to here in the states?

dammuzis · Post by **dammuzis** » Mon Apr 17, 2006 2:30 pm

beleive it or not the american tech support is "in house"
government support is in idaho and medium/large business is in texas
if your a home consumer your pretty much stuck taking to a pakistani

Jay · Post by **Jay** » Mon Apr 17, 2006 2:36 pm

Dammuzis, that is an absolutely splendid avatar.

Tikker · Post by **Tikker** » Mon Apr 17, 2006 3:36 pm

Jay wrote:Dammuzis, that is an absolutely splendid avatar.

I was about to say the same

I like it better than Diekan's now

Adivina · Post by **Adivina** » Mon Apr 17, 2006 4:46 pm

Its a cute avatar but its murder for being on any public computer.