Even Comcast's own technician had to wait more than an hour on hold for help.
(AP) Comcast Corp. has fired an employee for sleeping on a customer's couch during a house call after video of the incident became a minor Internet sensation.
Philadelphia-based Comcast also said in a statement that it had apologized to customer Brian Finkelstein of Washington, D.C., for the "unsatisfactory customer experience."
Finkelstein posted video of the sleeping technician and told this story on YouTube.com, a site that lets users share videos:
His Comcast Internet connection had worked only intermittently since he moved to a new apartment June 1. A Comcast employee who came to Finkelstein's home June 14 to replace the modem called the company for help. Put on hold for more than an hour, he caught some shut-eye while he waited.
Finkelstein, a Georgetown University law student, picked up his video camera, added an Eels song with the lyrics "I need some sleep," and sent it to YouTube.
The 58-second video has been viewed more than 227,000 times since it was posted Tuesday.
Finkelstein told The Philadelphia Inquirer in an e-mail message Friday that his service has been fixed.
This is not the first customer-service issue to embarrass Comcast. In August, the company said it had fired two employees in the Chicago area for changing a woman's name on her bill to a derogatory term after she repeatedly complained about poor service.
Comcast said that providing a positive customer experience was its top priority. It said that, each year, it interacted with customers more than 225 million times, taking more than 200 million phone calls and sending out trucks 25 million times.
Comcast customer service
Moderator: Dictators in Training
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Captain Insano
- Nappy Headed Ho
- Posts: 8368
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I second the assfucking... screw those clowns. The guy that got fired for sleeping while waiting on their shitty as support should sue the fuck out of Comcast. It wasn't his fault they blow ass.
Tossica: No, you're gay because you suck on cocks.
Darcler:
Get rid of the pictures of the goofy looking white guy. That opens two right there.
Mazzletoffarado: That's me fucktard
Darcler:
Get rid of the pictures of the goofy looking white guy. That opens two right there.
Mazzletoffarado: That's me fucktard
Vivalicious wrote:Lots of females don't want you to put your penis in their mouths. Some prefer it in their ass.
I HATE Comcast.
I have had absolutely nothing but the shittiest service from them and nothing but struggles trying to get our services fixed.
We've also had the missed appointments, no-show no-call technicians, technicians who lie about the service they have completed, shitty CSRs, and outages that last way too fucking long.
Back in January we had internet outage problems for nearly 3 weeks, and technicians kept either missing their appointments and not calling, or lying about the work they completed. One guy wrote that he replaced our modem and closed our ticket without touching a God damned thing. Another guy just closed the ticket without even bothering to show up.
After we moved to our new place, Comcast didn't offer digital phone service, so we switched to Vonage, and it took Comcast over 2 months to release our fucking number to Vonage. During that time we were double billed, and had some stupid temporary number from Vonage that Langston was reluctant to give out to his clients for home office, as it was supposed to only take 10 days . Fucking Vonage is a whole nother pile of crap, but that's a rant for a different day.
Also shortly after we moved in, one day our cable interent & television just stopped working. We called and asked, and the earliest they could send someone out was 4 days from the call. So we had no TV, no internet, and since we had Vonage, no phone. The technician missed his 11 o'clock appointment and didn't show until 7:30. After they did show up, apparently the problem was that our neighbor moved out on the same weekend we moved in, and when Comcast came to do the disconnect, they just fucking pulled all wires ending in a 7, including us. Fucking LAZY ass shithole technicians. He didn't bother to check which was the correct cable, so he just fucking pulled them all.
We wrote a strongly-worded 3 page letter to the Comcast COO expressing all the difficulties we'd been having. To their very LIMITED credit, we at least got all our transfer fees waived, 1 month's free service, $10 off for the next 6 months, and a bunch of free PPV movie coupons.
Even thinking about that shitty cuntrag company gets me enraged.
I have had absolutely nothing but the shittiest service from them and nothing but struggles trying to get our services fixed.
We've also had the missed appointments, no-show no-call technicians, technicians who lie about the service they have completed, shitty CSRs, and outages that last way too fucking long.
Back in January we had internet outage problems for nearly 3 weeks, and technicians kept either missing their appointments and not calling, or lying about the work they completed. One guy wrote that he replaced our modem and closed our ticket without touching a God damned thing. Another guy just closed the ticket without even bothering to show up.
After we moved to our new place, Comcast didn't offer digital phone service, so we switched to Vonage, and it took Comcast over 2 months to release our fucking number to Vonage. During that time we were double billed, and had some stupid temporary number from Vonage that Langston was reluctant to give out to his clients for home office, as it was supposed to only take 10 days . Fucking Vonage is a whole nother pile of crap, but that's a rant for a different day.
Also shortly after we moved in, one day our cable interent & television just stopped working. We called and asked, and the earliest they could send someone out was 4 days from the call. So we had no TV, no internet, and since we had Vonage, no phone. The technician missed his 11 o'clock appointment and didn't show until 7:30. After they did show up, apparently the problem was that our neighbor moved out on the same weekend we moved in, and when Comcast came to do the disconnect, they just fucking pulled all wires ending in a 7, including us. Fucking LAZY ass shithole technicians. He didn't bother to check which was the correct cable, so he just fucking pulled them all.
We wrote a strongly-worded 3 page letter to the Comcast COO expressing all the difficulties we'd been having. To their very LIMITED credit, we at least got all our transfer fees waived, 1 month's free service, $10 off for the next 6 months, and a bunch of free PPV movie coupons.
Even thinking about that shitty cuntrag company gets me enraged.