SoE Customer Service

[Tsupa]

So, I had a 20K fall in Velks due to a bug (actually fell 1 level) and petitioned the problem. As you know, you can't file a petition unless you search the knowledge base now, so I did that too. In the knowledge base it said to post a report on the issue, so i did that before i posted the petition. A GM closed by ticket 2 days later saying he couldn't find the report. So I reopened the ticket and 2 days later I'm online and the GM adds comments to the ticket that he can't rez me, but doesn't say a word to me. Luckily I got a message that changes had been made to my petition, and sent him a tell. This is a screenshot of the conversation.



When I said "I'm gonna do something here, just to show you that I do have a corpse" , i Consented the GM to drag my corpse. So he got a message that said You have been given permission to drag Unkynd's corpse in Velketor's Lab. The customer service ROCKS in EQ! /sarcasm off[/img]

[Jennay]

I wonder what is stopping this guy from just going there, and rezzing you. .. why do they need you to file all sorts of report and waste your time.

[Langston]

Had a similar issue in PoK... 20Ked while coming down the ramps from the library... had fallen like 2 feet. I did the same thing - look up the knowledgebase crap and then /reported.

My petition was closed because my /report didn't have the 20K showing... too much spam in PoK had knocked it off the screen before I got done searching the gay fucking knowledgebase... so no GM rez for me... luckily, since it's PoK I was able to get a regular rez.

[Ouchyfish]

Forgive my language here...

They have tee-totally fucked over customer service. The Guides that used to have the power do not have the power anymore. If a guide+ is going to right clicky rez you, it has to go through a GM (don't get the two confused-there's a difference) first. Only once it is approved by a GM can they right clicky rez you.

That answers why he can't just go to you and rez ya anyways..

As for the ticket situation..that too is a clusterfuck. Half the time these CSRs flipping through the petitions don't even read the fucking things very closely.

It helped as far as being able to deal with things while you were offline, but by stripping away Guide powers and making them run to the boss for every issue other than handing out a fucking sandwich or some valtrons they have wrapped the system up in WAY too much red tape.

[Tacks]

You don't have to get a GM's permission to rez someone. There are certain situations (20k falls is one) where they can rez you on the spot.

[The Kizzy]

In the olden days, a guide would have done this

/sea Unkynd

Unkynd's corpse0 located in Veketor

/zone Veleketor

/goto Unkynd's corpse0

right click gloves

/pr <note issue> Unkynd <PID> died due to verifiable bug, granted CS rez, del pet

Now its all this BS, thats why I quit guiding, but didnt tell anyone so I have an active guide account, anyone want it? :p

[Tsupa]

Yup, it does suck indeed.... I emailed the CS email address, i'm sure I'll get the same jerk around though... but maybe someone will suprise me and actually provide some CUSTOMER SERVICE.... hah! to be honest, i don't really care about the exp.... it's really the principle of the matter, but oh well...

[Jennay]

Silv!! Can I please play your guide account for a night? I was thinking of joining the guide program because, let's face it.. what else do I have to do. I heard they let you play for free if you're a guide. Is that right? Anyway, PM me or call me, I wanna learn more.

[Ouchyfish]

Yeah join the guide program and you get to run around and role play (to a bunch of unappreciative punks) or be a part of answer circles. It isn't like it used to be. They took all the fun out of it. You don't even get to answer petitions anymore. Yay more red tape.

They did lighten up on the NLZs though. =) The rewards for the events need to be completely overhauled. The crap they give away was cool about 3 years ago...maybe..

[Dylan]

In the olden days, a guide would have done this

/sea Unkynd

Unkynd's corpse0 located in Veketor

/zone Veleketor

/goto Unkynd's corpse0

right click gloves

/pr <note issue> Unkynd <PID> died due to verifiable bug, granted CS rez, del pet

Now its all this BS, thats why I quit guiding, but didnt tell anyone so I have an active guide account, anyone want it? :p

You should have gotten an inactive account email and gotten it shut down, thats what happened with mine when I got pissed off at them for being stupid.

[trynal]

what's interesting is my play account recently went back to privelaged status and I stopped getting billed .. even though I quit my guide character about 6 months ago, and at the time lost privelaged status. /shrug

Maybe they made some changes when they rehauled what guides do or whatever

[The Kizzy]

sure hopeful

[Atalya]

they do let you play for free. Guiding was fun to me until i had an issue where i lost a SoD and the GM said flat out "No" . I can see you had it before you logged and you dont have it now and i can see you haven't given it to anyone else but i'm still going to deny your petition. So i went off on him got my sod back and got booted from guide program.